Initially we carried out what we call a Spayse Scan; where we spend time with a company to understand and investigate processes, staff culture and issue management. In this case we spent 4 days onsite at all the restaurants.
During this time, we carried out many tasks, from spending time with board members, line managers and line staff to interview them and probe into their world. We analysed the business to get under the skin of processes such as interviewing techniques, hiring methods, how they make job offers, training, and how they onboard new staff. We also carried out an extensive engagement survey with the entire company.
Following this, we recommended and then implemented many new processes. We also carried out some much-needed training with line managers.
Our recommendations included things such as: new job template management, job description design, recruitment process management, recruitment process re-design, diversity training, interview co-ordination, onboard management, competency interviewing coaching with board and hiring managers, competency-based interview design for all roles and appraisal and one to one training and processes.