Guest Service Agent (Receptionist)) – Luxury Boutique Hotel

Job Information

  • London
  • Up to £24000 per annum + Salary £24,000 + £5K in Service Charge GBP / Year

Job Details

Guest Service Agent/Receptionist, Luxury Boutique Hotel, Central London.

Salary up to £30,000

Do you want to work in a place that represents the best of British hospitality? Spend your workdays in an environment that breaths with comfort, elegance, and charming service, and become a part of a 5* boutique hotel known as a beacon of modern luxury and impeccable service that is incredibly supportive in areas of sustainability!

We are looking for confident, enthusiastic, and personable Day & Night Guest Services Agents / Receptionists to join the already amazing Front Office team. You will be responsible for creating a warm and friendly welcome to guests as they arrive, ensuring their stay is memorable until the point of bidding farewell.

Things you will be doing as Guest Service Agent / Receptionist:

  • You will naturally engage with guests.
  • Consistently providing high-end guest service – always aiming to achieve 100% guest satisfaction!
  • Assist the front office team in the smooth running of the department.
  • Take and process all reservations and amend or cancel bookings in line with company standards in the absence of the reservations team.

You are a great fit if you:

  • Have previous experience as a Front Desk/Receptionist/Guest Services Agent within a luxury 4* or a 5* hotel
  • Have proficient knowledge of Opera system
  • Have a genuine passion for hospitality
  • Have exceptional guest service skills
  • Have the ability to work under pressure and multi-task
  • Have a commitment to delivering a high level of customer service
  • Have a high standard of personal presentation
  • Have excellent organisational skills
  • Superb attention to detail

Please note this is a DAY & NIGHT Guest Services Agent role, so you must be able and happy to work some nights.

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LEGAL REQUIREMENTS – In line with present UK working requirements, all candidates are required to provide proof of eligibility to work within the UK. SpaYse’s undertaking is as a recruitment agent in this role and is bound by the requirements requested by our client.

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