Guest Relations Manager

Guest Relations Manager, 5-Star Hotel, Central London

Salary up to £52,000 + company benefits

We are looking for a Guest Relations Manager, to plan, manage and innovate guest services operations across this well-known 300+ bedroomed 5-star hotel, which is part of an international luxury hotel group.

Things to know:

• Salary of £42K basic, plus a service charge of £8-10K per year
• Work-life balance focused – 40 hours per week, with paid overtime, or time in lieu
• 50% Food and Beverage discounts
• An extra day of holiday for significant birthdays
• You will be joining a friendly and professional team
• Interest-free season ticket loan
• Excellent training and development opportunities
• Managing 7 direct reports
• Good international career opportunities

Things you will be doing as a Guest Relations Manager:

• As a Guest Relations Manager, you will be responsible for the Guest Relations Team, which has a headcount of 7
• Provide outstanding customer service, in a warm and welcoming manner to all visitors and guests throughout their visit to the hotel
• Act as guest engagement and a crucial contact between guests and the hotel
• Responsible for the running and Guest Services dealing with VIP’s
• Managing and mentoring the team
• Ensuring all aspects of guest engagement are managed, developed and surpassed

You will be a great fit if you:

• Have experience as a Guest Relations Manager in a 5-star hotel
• Have a steady CV, with no more than 3 jobs in the last 5 years
• Have excellent customer service skills
• Are fluent in English, both written and verbal
• Are motivating, encouraging, and inspirational with a passion for supporting, developing, and coaching others
• Are confident, organised and maintain a hands-on supervisory management approach
• Can demonstrate exceptional attention to detail, a guest-first approach and a real passion for great service delivery
• Can work autonomously or as part of a team
• Are confident, organised and maintain a hands-on supervisory management approach
• Have excellent people skills

LEGAL REQUIREMENTS

In line with present UK working requirements, all candidates are required to provide proof of eligibility to work in the UK. Spayse’s undertaking is as a recruitment agent in this role and are bound by the requirements requested by our client.