Guest Experience Manager, Luxury Five-Star Hotel, Singapore

Guest Experience & Service Quality Manager, Luxury Five-Star Hotel, Singapore

Salary up to SGD 9,000 per month (USD 6,720 per month)

We are looking for a Guest Quality Manager to look after all guest services at a luxury five-star hotel in Singapore.

Things to know:

• We are hiring for a luxury Five-Star hotel
• The hotel is part of an international brand
• Newly Created role

What you will be doing as Guest Quality Manager:

• Reports to the Hotel Manager
• Responsible for the running and Guest Services
• Managing and mentoring the team
• Managing the customer expectation
• Undertaking regular brand standard checks
• Communicating with other HODS
• Ensuring all aspects of guest engagement are managed and developed and surpassed.

Will be a great fit if you have:

• Experience as a Guest Services Manager or Front Office Manager within a five-star luxury property
• Worked on at least two continents
• Preferably fluent in Mandarin
• Experience with Guest Surveys as Trust You
• Worked within a Forbes property and LQA trained
• Excellent knowledge of the luxury market
• Team management skills
• High level of attention to detail
• The willingness to embrace new ideas and processes
• Positive and approachable manner

LEGAL REQUIREMENTS

Spayse’s undertaking is as a recruitment agent in this role and is bound by the requirements requested by our client.