Guest Experience Manager, Luxury Five-Star Hotel, Singapore

Job Information

  • Permanent
  • Singapore
  • Up to US$6720 per month GBP / Year
  • Applications have closed.

Job Details

Guest Experience & Service Quality Manager, Luxury Five-Star Hotel, Singapore

Salary up to SGD 9,000 per month (USD 6,720 per month)

We are looking for a Guest Quality Manager to look after all guest services at a luxury five-star hotel in Singapore.

Things to know:

  • We are hiring for a luxury Five-Star hotel
  • The hotel is part of an international brand
  • Newly Created role

What you will be doing as Guest Quality Manager:

  • Reports to the Hotel Manager
  • Responsible for the running and Guest Services
  • Managing and mentoring the team
  • Managing the customer expectation
  • Undertaking regular brand standard checks
  • Communicating with other HODS
  • Ensuring all aspects of guest engagement are managed and developed and surpassed.

Will be a great fit if you have:

  • Experience as a Guest Services Manager or Front Office Manager within a five-star luxury property
  • Worked on at least two continents
  • Preferably fluent in Mandarin
  • Experience with Guest Surveys as Trust You
  • Worked within a Forbes property and LQA trained
  • Excellent knowledge of the luxury market
  • Team management skills
  • High level of attention to detail
  • The willingness to embrace new ideas and processes
  • Positive and approachable manner


Spayse’s undertaking is as a recruitment agent in this role and is bound by the requirements requested by our client.

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