Things to know:
- Luxury 5-Star Hotel
- Five days out of seven, contracted hours 40 per week
- Managing a team of ten
Things you will be doing as a Reception Manager:
- Reporting to the FOH Manager
- Oversee the daily operations of the reception area
- Manage and train reception staff, including induction, ongoing development, and performance reviews.
- Monitor booking systems and manage allocations to maximise occupancy and revenue.
- Respond promptly to guest enquiries, requests, and complaints.
- Cover reception shifts as required for staff holidays or sickness.
- Liaise with other departments to ensure seamless guest service delivery.
You will be a great fit if you have:
- Experience as Duty or Reception Manager in Luxury Hotels
- Confident leader with excellent training and mentoring skills.
- Excellent organisational, communication, and problem-solving abilities.
- Flexibility to cover shifts, including weekends and holidays, when needed.
