Reservations Manager

Reservations Manager

Salary up to £33,000 per annum, + up to 10% of salary in commission for upselling + KPI bonus

We are currently looking for a Reservations Manager to join the team of a private members club.

Moments away from Chelsea’s Sloane Square vibrancy, this property is an exclusive and prestigious private Members’ Club.

The property has a strong management team who firmly believe in looking after their staff and being as fun and rewarding as possible.

Things to know:

• Salary of up to £33K + up to 10% of salary in commission for upselling + KPI bonus
• An exclusive Private Members Club, which includes food and beverage operations, a hotel, and several apartments
• Discounts across the group for you and your family
• Great career training and development
• Recognition scheme, cycle-to-work scheme and many more
• Monday to Friday working, but could be flexible
• Delicious staff meals on duty
• Full training schedule provided
• Excellent career growth opportunities

Things you will be doing as a Reservations Manager

• Oversea reservations, handling bookings and driving revenue
• Managing a team of 3 people – with a focus on developing their skills
• Providing monthly presentations on room and club sales
• Being analytical with data and looking for opportunities to drive club, food and beverage, and room sales
• Overseeing the guest journey from pre-arrival to post-visit, ensuring an excellent guest experience
• Building rapport with guests with a view to strengthening and nurturing these relationships ensuring brand loyalty
• Listen to customer’s requirements and provide effective solutions
• Be innovative and plan new deal packages with the revenue manager

You will be a great fit if you:

• Have experience for more than one year in a similar role, in a hotel or private members club
• Having previous experience working in the position of Reservation Manager or Assistant Reservation Manager
• Have excellent leadership and management skills
• Have a good knowledge of managing bookings and PMS systems
• Have excellent guest-relations skills
• Have excellent telephone manners and communications skills
• Are friendly, organized, and have a great personality
• Have a positive can-do attitude
• Are passionate and excited to help build something amazing

LEGAL REQUIREMENTS

In line with present UK working requirements, all candidates are required to provide proof of eligibility to work in the UK. Spayse’s undertaking is as a recruitment agent in this role and is bound by the requirements requested by our client.